GBM Insiders
Summer 2013
Attitudes are Contagious… Is Yours Worth Catching?
With the many challenges each of us face in our personal and work lives, maintain- ing a positive attitude can sometimes be a difficult fight. The only way to effectively meet and overcome those challenges requires the need to develop a “never give up” attitude towards life. Developing such an attitude will allow us to embrace those challenges as an opportunity to prove ourselves and realize the life successes that each of us desire.
I was recently humbled when one of our customers questioned whether our service team and I truly cared about their business. I can’t think of a worse conclusion that could be reached by a customer and hearing those words was definitely a cause for grave concern. GBM has always prided itself on exhibiting a degree of care and concern for our customer’s facilities to rival or exceed their own expectations, so how could one of our invaluable customers reach such a conclusion? Was it simply because we were having some service challenges and the customer wasn’t pleased with the timeliness of our progress?